| |
Not Applicable |
Nice |
Critical |
|
INSTRUCTION MANUAL: |
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|
Does the software come with a comprehensive manual? |
|
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How easy is the manual to use? Does it have a good table of
contents and keyword index? |
|
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Can you get a printed version of the manual if you want it? |
|
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Is the manual electronically searchable? |
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Is the manual on the Internet only or do you get a copy for your
church? |
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|
|
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|
|
TRAINING: |
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|
|
|
Is there a training guide for you to use as your church tech staff
changes? |
|
|
|
|
Are demonstration tutorials available? |
|
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|
|
|
|
|
|
|
SUPPORT: |
|
|
|
|
Is there online email technical support? |
|
|
|
|
Is there a online discussion board for user support from other
users? |
|
|
|
|
How active is the online user group? |
|
|
|
|
Is there telephone support? |
|
|
|
|
Is there online chat type technical support? |
|
|
|
|
What hours and days is the technical support available? |
|
|
|
|
How knowledgeable are the tech support staff? (have you tried
asking a question?) |
|
|
|
|
Does the support staff quickly respond to questions? |
|
|
|
|
Is there an extra cost for support? |
|
|
|
|
Do you have friends or staff who are already experienced with the
software? |
|
|
|
|
Does the manufacturer website provide for free backgrounds,
animations graphics or video backgrounds? |
|
|
|
|
Does the software have a help screens or tech tips integrated within
the software? |
|
|
|
Your comments on this guide are appreciated. Please send comments or suggestions
to:
Contact eBibleTeacher.com.
